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Manufacturing Solutions

Manufacturers use Business Intelligence software to improve visibility and communication across their increasingly complex supply chains, while satisfying customer demands for new products and product enhancements.

Seven of the top ten global Manufacturers and other leading companies in the Manufacturing sector rely on the MicroStrategy BI platform to make more effective decisions, especially in the following business areas:

Customer Analysis

» Create and analyze a single view of customer information, allowing sales teams and other groups to collaborate and coordinate customer interactions

» Deliver customer service analytics across the organization to better trace which metrics and indicators drive enhanced customer satisfaction

Operations & Financial Analysis

» Improve fulfillment by combining and monitoring actual lead times to fulfill customer orders across sales and distribution channels

» Better plan for the headcount requirements of new contracts and service level agreements through analysis of past service contracts and resolution issues

Sales & Marketing Analysis

» Improve “order promising” (i.e., when a customer is promised delivery or issue resolution) through analysis of historical statistics, expected lead time, and inventory levels

» Speed the time to deliver quotes and orders by enforcing business rules and adding triggers to facilitate correctness as well as up-sell and cross-sell opportunities

Product Analysis

» More quickly connect customer requirements to the product development process, in order to be the first to market with new and updated products

» Maintain and mine information on customer usage of their product, including specific or unique applications, in order to better develop new products

Supply Chain Analysis

» Track service frequency by region and location in order to understand how often a product is re-stocked by distributors, to better predict and prepare inventory and production levels

» Benchmark distributors, regions, and individual locations against each other in an attempt to foster increased attention to goals and metrics, as well as reward high performers and aid underachievers

» Provide detailed monitoring across the entire supply chain, including detailed metrics such as “landed at airport,” “shipped to location,” and “received in distribution center” in order to stop delivery issues at any point in the process


 Customer Quotes
 
"We’re excited about the efficiencies we’re realizing by standardizing on MicroStrategy for enterprise monitoring, reporting, and analysis. In particular, MicroStrategy Report Services is easy to use, feature-complete, and very stable, allowing us to phase out other incumbent reporting products. The professional-looking report presentation results in a standardized and user-friendly reporting environment that we are very happy with" – Oakwood Homes

"The MicroStrategy platform allows us to focus our resources quickly on those areas that result in profit and marketplace wins. Our system will not only give us the ability to monitor our key brands very closely at all levels of the organization, but in the near future will also provide our suppliers and customers the ability to securely track sales trends for their brands on a daily basis." – Michael Carlos, Chairman and co-CEO, National Distributing Company, Inc.